Conditions applicable to online purchases

All purchases made on the website lanaudiere.org (the "Website") by you ("you") are subject to the following conditions (the "Online Purchase Conditions"). These Online Purchase Conditions may be changed at any time by the Festival de Lanaudière ("FIL" or "we") without notice, provided that the version of the Online Purchase Conditions in effect at the time you place an Order (as defined below) on the Website applies to that Order.

RESTRICTIONS

To make purchases through the Website, you must have the legal capacity to contract, have a billing address in Quebec, and have purchases shipped within the province of Quebec.

The Festival de Lanaudière reserves the right, at its sole discretion, to refuse or cancel any Order (as defined below) placed by a merchant or reseller. For the purposes of this provision, a reseller is any person who intends to or does purchase any product through the Website for the purpose of selling it to a third party.

ORDERS

The items from FIL on the Website are offers to purchase the products presented on the Website (the "Offer"). The Festival de Lanaudière reserves the right, without prior notice, to reject, correct, cancel, or terminate any Offer for any reason and/or to set a quantity limit for any item presented in an Offer. The order of products that you submit to FIL through the Website constitutes your order (the "Order").

ERRORS OR INACCURACIES

While FIL strives to ensure that the information on the Website is complete and accurate, the Website may contain errors or inaccuracies. FIL reserves the right to correct any errors or inaccuracies and to change or update, at any time and without notice, the information on the Website regarding prices, availability, and product descriptions.

PRICE

You agree to pay the price and all fees indicated for the transaction. No price adjustments are possible for any purchase made online. Unless otherwise stated, federal and provincial taxes are calculated based on the delivery address. All amounts are in Canadian dollars. No premium (gift, gift certificate, coupon for free items, or other similar offer) will be applicable when the purchase is made online.

PAYMENT METHOD

Credit card payment is the only method of payment allowed for online purchases on the Website. Festival de Lanaudière gift certificates cannot be used to pay for purchases made on the Website.

In the case of incorrect or invalid credit information, an exceeded credit limit, or a payment refusal for any other reason by your credit card issuer, an error message will appear on the screen.

DELIVERY

The Festival de Lanaudière must receive full payment for the Order before processing and delivering the ordered products. FIL will deliver the products included in the Order, which must also comply with these Online Purchase Conditions, to the delivery address, which must be located in Quebec. The Festival de Lanaudière delivers exclusively within Quebec through Canada Post or another provider of its choice. The delivery of products is subject to the applicable rules of Canada Post or the selected provider. Products delivered by Canada Post are delivered according to their delivery standards, which are from Monday to Friday, excluding holidays. Delivery times may vary for remote areas. The Festival de Lanaudière will make commercially reasonable efforts to deliver the ordered products within a reasonable time but cannot be held responsible for delivery delays, losses, or damages incurred during delivery that are attributable to Canada Post. Once FIL hands over the products included in the Order to Canada Post, they become your property.

ORDER CANCELLATION

If you wish to cancel your Order, our customer service team will be happy to assist you. You can contact our customer service by email at marketing@lanaudiere.org. If your order has not yet been processed at our distribution center, we will do our best to cancel it. Unfortunately, we cannot cancel an Order that has already been shipped. A canceled Order cannot be reactivated.

We can cancel your Order in the following situation:

Out of Stock: In the event that it is impossible to complete your Order within the expected timeframe due to an out-of-stock situation, an email will be sent to you prior to the cancellation. You can then inform us whether or not you wish to cancel your Order. If only one of the products in your Order is affected by the out-of-stock situation, we will cancel your entire Order. If you wish, you can place a new Order for the available products. A customer service representative will be happy to discuss the options with you and ensure complete follow-up.

The Festival de Lanaudière disclaims any liability in the event of an out-of-stock situation and for any damages that may result from any delivery delay.

FORCE MAJEURE

FIL will not be responsible for the non-fulfillment, in whole or in part, of any of its obligations to you, nor for any damages or losses you may incur if the non-fulfillment, damages, or losses result from a force majeure event or a natural disaster.

EXCLUSIONS AND LIMITATIONS OF LIABILITY

APPLICABLE TO QUEBEC CONSUMERS ONLY: FIL IS NOT RESPONSIBLE FOR ANY DAMAGE OR CLAIMS RELATED TO MISUSE OF THE PRODUCT, ABUSIVE USE, PRODUCT MODIFICATION, WRONG PRODUCT CHOICE, OR UNLAWFUL APPROPRIATION.

APPLICABLE LAWS AND SCOPE OF THESE ONLINE PURCHASE CONDITIONS

These Online Purchase Conditions are governed by the laws of the province of Quebec, and any dispute in this regard will be submitted to a competent court in Quebec.

In the event that any specific provision of these Online Purchase Conditions is deemed invalid by a competent court, this invalidity will not affect the spirit or scope of these Online Purchase Conditions, and all other provisions will remain enforceable.

The failure of FIL to exercise any of its rights shall in no case be construed as a waiver of its right to exercise such right or any other right provided in these Online Purchase Conditions in the future.

These Online Purchase Conditions are part of the Terms of Use (including the Privacy Policy) and are subject to them.

SECURITY

To ensure information protection, a security software, the SSL ("Secure Socket Layer") protocol, has been installed on the Website. Thus, any information transmitted through our Website is encrypted before being sent over the Internet to prevent unauthorized interception of your data.

RETURNS AND WARRANTY

We want your online shopping experience on the Website to be as pleasant as possible. In the case of products damaged during delivery, please contact customer service by email at marketing@lanaudiere.org immediately for a return.

We will ask you to take a photo of the item AND the package. You will also need to provide the order number and the date of receipt. Please note that FIL does not offer refunds on products purchased from the website.